Privacy Policy

Last updated 16 October 2026

Naverila is booking software for solo dog groomers. This policy explains what information we handle, why, and the choices you have. It covers two kinds of people: groomers who hold a Naverila account, and the pet owners whose details a groomer stores or who submit a booking request.

This is a plain-language policy for an early product. It describes our current practices honestly; it is not a substitute for advice tailored to your country. We will update it as the product and applicable law require, and post the date of any change here.

1. Who operates Naverila

Naverila is an independent product, operated by its founder. There is no support department: an email goes to the person who builds and runs the service.

Support commitment. Support is by email at contact@naverila.com, and we reply within one business day — including data-access and deletion requests under this policy. We do not offer a telephone line or 24/7 cover. You can also reach us from inside the app, under Help & feedback, which keeps the conversation in your account and emails you when we reply.

Write to contact@naverila.com for anything in this document. If you need our formal business details — for a contract, an invoice or a data-protection request — ask at that address and we will provide them in writing.

2. Information we handle

Groomer account: your email address, a password (stored only as a secure hash by our authentication provider), and your business name.
Business setup: your services, prices, working hours, booking rules and public booking page details. Your street address stays private unless you choose to publish an area.
Records you enter: the client and dog information a groomer keeps — owner name, email, phone, and dog details, weight, size, grooming and handling notes. You control this content.
Booking requests: when a pet owner uses a groomer's booking page, we collect the dog and contact details they submit and a verification code to confirm their email.
Deposit records: if a groomer asks a client for a deposit, we store the amount, the deadline, the payment instructions the groomer wrote, and whether the groomer has marked it received. We do not handle the payment, so we hold no card number, no bank detail belonging to the client and no transaction record — only the groomer’s own instructions and the groomer’s own statement about whether money arrived.
Support conversations: if you use Help & feedback in the app, we store what you write, the subject you give it, our replies, and which Naverila person answered. Write as much or as little as you like — if you name a client or a dog to explain a problem, that text is stored with the conversation. It is deleted with the rest of your account.
Usage: basic technical logs needed to run and secure the service. We do not sell your data or run third-party advertising trackers.

3. How we use it

To provide the service: to run your account and trial, show your calendar and records, generate booking pages, and send transactional email (verification, confirmations, reschedules, cancellations). We use it to keep the service running and to support you when you ask for help.

4. Service providers

These are the third-party providers we use to run Naverila. This list tells you who handles data on our behalf; it is not a security claim about them or about us.

Supabase — database, authentication and file storage.
Resend — sending transactional email on your behalf.
Cloudflare — hosting and delivery of the website and app.
Telnyx — sending text messages to account holders who have opted in, from the Naverila toll-free number.
PayPal — subscription payments for the Naverila service; we never see your card details.

Each processes data on our instructions in order to deliver the service. If you subscribe, payment is completed on the payment provider's own hosted checkout page: your card details go to that provider, and we do not see or store a full card number. We will name any further provider here before it starts handling your data.

A deposit adds no provider to that list. Naverila is not a payment processor or payment facilitator and does not route a client’s deposit through anyone: the money passes directly from the client to the groomer by whatever means the groomer chose, so no payment provider receives anything from us and we never see the payment. If that changes we will name the provider here before it starts handling anything, as above.

5. The groomer controls their client data

The owner and dog records inside a workspace belong to that grooming business. As between a groomer and their clients, the groomer is responsible for those records and for telling their own clients how they use them. Naverila is built so that each workspace's records are kept separate, with access scoped to that account.

6. Trial, subscription and billing

The free trial runs for 10 days and starts when you verify your email. No card is required to start it, and nothing is charged automatically when it ends.
The plan is $49 per month in US dollars. Tax is added where applicable, and we show the exact amount and date before you confirm.
Subscribe during your trial and the first charge lands on your original trial end date — not ten fresh days later.
Subscribe after your trial has ended and the first charge is taken at that moment, with access resuming once payment is confirmed.

7. Keeping and deleting data

We keep your records while your account is active. After that, one schedule applies — the same in every case:

Trial ends without a subscription. New online booking requests pause, and you keep view and export access to everything already in your account for exactly 90 days from your trial end date. At the end of those 90 days the records are removed or anonymised.
You cancel a paid plan. Paid access continues until your paid-through date — the end of the period you have already paid for. From that date the same 90-day view and export window runs, and at the end of it the records are removed or anonymised.
Backups. Copies of your data can remain in our providers' backups for up to 30 days after removal, and are then aged out.
We warn you before anything is deleted. We email the address on your account when a 90-day window opens and again before it closes, so you have time to export. Nothing is deleted during the 90 days.

You can export your records as CSV at any point in that window. You can also ask us to export or delete your data sooner by emailing contact@naverila.com — we verify the request before acting on it.

8. Your choices

You can access and correct your information inside the app, export it as CSV, and ask us to delete it. Pet owners can ask the relevant grooming business, or contact us, to access or remove details held about them.

9. Text messages (SMS)

If you booked an appointment with a groomer: Naverila contacts you by email — confirmations, reschedules, cancellations, appointment reminders and a note when your dog is ready to collect. Client texting is part of the groomer’s paid plan: once their studio’s dedicated texting number has been verified by the carrier and activated, Naverila also texts you from that number, but only if you ticked the SMS consent box on their booking page: a reminder the day before your appointment, a note when your dog is ready, and replies your groomer writes in Naverila to a text you sent. The email reminder continues. Your consent is recorded against your number for that groomer only and is not acted on before their number is active; as of 17 October 2026 no studio’s number is active yet. A groomer may separately text you from their own phone, at their own carrier’s rates, in which case the message comes from their number and not from Naverila.

If you use Naverila to run your grooming business: Naverila texts you, the account holder, about your own account — a new booking request, a client accepting or declining an offered time, and a deposit you asked for that has not arrived — but only if you turned that on in your settings and gave a mobile number. Consent is optional and is never a condition of using Naverila or of booking. Message frequency varies. Msg and data rates may apply. Reply STOP to any message to stop all further texts, or HELP for help.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. Your mobile number and your SMS consent are never sold, rented, or shared with any third party or affiliate for marketing or promotional purposes, and are never shared with any other groomer on Naverila. When a text is sent to you, your number is processed by our messaging provider, Telnyx, for the sole purpose of delivering that message. If you booked with a groomer, your number also appears in the client record held by that grooming business, because it is their record of your booking.

We keep a record of your consent — the number, the groomer it was given to, the date and time, and the exact wording you agreed to — and we stop sending to your number when you opt out. How this works in detail, including the opt-in wording, is published at naverila.com/sms.

10. Security

Connections to Naverila use HTTPS, passwords are stored only as hashes by our authentication provider, and access to records is scoped per workspace. Those are the measures we have in place, described plainly — they are not a guarantee. We hold no security certification and do not claim one, and no system is perfectly secure. If we become aware of a breach affecting your data, we will tell you.

11. Contact

Questions or requests: contact@naverila.com. We are the data controller for your Naverila account information; see Who operates Naverila above.